Terms & Conditions

Shipping Policy & Fees

All orders will ship within 2-3 business days.

Shipping Rates For Destinations In Canada & The United States

For orders over $200.00 shipping is FREE in Canada; Shipping is a flat rate of $20.00 for USA

Orders Below $200 Value (Before Tax):

• Shipping destination in Ontario, shipping is a flat rate of $12.50
• Shipping destination elsewhere in Canada, shipping is a flat rate of $18.00
• Shipping destination in the United States, shipping is a flat rate of $20.00

Shipping Rates For Destinations Outside Of Canada & The United States

For all orders with shipping destinations outside Canada & the United States, shipping rates are based on Canada Post Air Service rate.

Please contact us at 1 855 609 2333 to confirm the actual shipping rate for a specific shipping destination.

Loyalty Rewards

Sign up now and earn valuable points whenever you purchase from our online store.  It’s fast and free to join!

You can track the number of points you’ve earned at a glance through your online profile.  Earn valuable points for every dollar you spend.

Redeem points for free products.

You can mix/match paying with points and credit card.

Get special savings on selected merchandise throughout the year.

Get advance notice of special promotions. (Email address is required to receive e-notes).

All points are rewarded on pre-tax totals.

Please note 100 (one hundred) points are equivalent to $1.00 (one dollar) in rewards.

Returns Policy

If you are not satisfied with your purchase, you may return it in its original condition within 10 days of receiving your order. Please contact us between 9:00 am to 5:00 pm EST, Monday through Friday, at 1 (855) 609-2333 or email us anytime at info@xceedhealth.com. To assist us with this process, please include your order number in the email or have it available when calling.

Product must be unopened and unused with all original packaging intact. Unfortunately, products that have been open or used CANNOT be accepted for return. When returning a product, we strongly recommend the use of a carrier that can track packages. Customers are solely responsible for shipping costs on any returned products to XCEED Health Solutions. We will not be responsible for any shipping loss or damage on returns.

The original shipping costs of the returned item are non-refundable and will be deducted from your refund.

If you are returning an unopened item for refund, we will process and issue the refund within 7-10 business days of receiving a valid return. Refunds will be made to the credit card that was originally charged.